Your Privacy Is Our Priority

de999 Privacy Policy

Your personal information is completely safe at de999. What data we collect, how we use it, and how we keep it secure — everything is explained here transparently.

Last Updated: January 2026 | Applicable: All users of the de999.lat platform

Section 1

Introduction and Overview

de999 (hereinafter referred to as "we", "our", or "de999") is a trusted online betting and casino platform in Bangladesh. We take the protection of our users' privacy very seriously. This Privacy Policy ("Policy") describes how de999 collects, uses, stores, and protects your personal information in the operation of the de999.lat website and related services.

This Policy should be read together with de999's Terms and Conditions. By using our services, you are considered to have agreed to the terms set out in this Privacy Policy. If you disagree with any part of this Policy, please refrain from using our services.

Section 2

What Information We Collect

During registration and use of services at de999, we may collect the following types of personal information:

2.1 Information Provided Directly

Full name, date of birth, and national identity card details (for age verification)
Email address and mobile number
Residential address
bKash, Nagad, or Rocket account number (for transaction processing)
Username and password (stored in encrypted form)
Communications and inquiries sent via live chat or email

2.2 Automatically Collected Information

IP address and device identification information
Browser type, operating system, and device type
Pages visited, links clicked, and time spent on the site
Login and logout times and account activity logs
Information collected from cookies and similar tracking technologies
Deposit and withdrawal history and betting transaction records

2.3 Information Received from Third Parties

Verification information received from identity verification services
Transaction confirmations from payment processors (bKash, Nagad, Rocket)
Risk assessment information from fraud prevention services

Section 3

Purpose of Information Use

de999 uses the collected information for the following legitimate purposes:

Account Management: To complete registration, verify identity, and ensure account security.
Service Delivery: To operate all platform services including betting, slots, and live casino.
Financial Transactions: To process deposits and withdrawals via bKash, Nagad, and Rocket.
Age Verification: To confirm that only individuals aged 21 or above are using the services.
Customer Support: To provide 24/7 support in Bengali via live chat and email.
Fraud Prevention: To identify suspicious activity and keep accounts secure.
Legal Compliance: To comply with applicable laws and regulations and to resolve disputes.
Service Improvement: To analyse and enhance the user experience on the platform.
Responsible Gaming: To detect excessive betting patterns and intervene where necessary.

Section 4

Information Sharing and Third Parties

de999 does not sell your personal information. However, information may be shared with certain third parties in the following limited circumstances:

4.1 Service Provider Partners

Only the necessary information is shared with organisations providing payment processing (bKash, Nagad, Rocket), identity verification, fraud prevention, and technical services. These organisations operate under de999's instructions and are not permitted to use the information for their own purposes.

4.2 Legal Obligations

Your information may be disclosed as required by court orders, directives from government regulatory bodies, or other legal processes. In such circumstances, de999 always follows a policy of disclosing the minimum necessary information within legal limits.

4.3 Business Transfers

If a significant change occurs in de999's business operations (such as a merger or acquisition), your information may form part of that business transfer. In such a case, we will notify you in advance.

Section 5

Cookies and Tracking Technologies

Cookies and similar technologies are used on the de999 website. Cookies are small text files stored in your browser that improve your browsing experience.

5.1 Types of Cookies We Use

Essential Cookies: Essential for maintaining login state and securing sessions.
Functionality Cookies: Used to remember your preferences and settings.
Analytics Cookies: Collect anonymous data to monitor and improve site performance.
Security Cookies: Help prevent fraud and unauthorised access.

You can disable cookies by changing your browser settings, though this may limit some functionality of the site.

Section 6

Data Protection and Security

de999 follows industry-standard technologies and practices to protect your personal information. Our security measures include:

SSL Encryption: All data transfers are protected by 256-bit SSL encryption.
Password Hashing: Your password is hashed using strong cryptographic algorithms before being stored.
Access Control: Through strict internal access control policies, only authorised staff can view data.
Regular Security Audits: System vulnerabilities are systematically tested and addressed.
Firewall and Security Technologies: Advanced technologies are used to prevent unauthorised access.

Important: Transmitting information over the internet carries some inherent risks that cannot be entirely eliminated. de999 strives to ensure the highest level of protection, but keeping your password confidential and not sharing it with others is equally important for your security.

Section 7

Data Retention Period

de999 retains your personal information in accordance with the following policy:

Information for active accounts is retained for the entire duration the account remains open.
Even after an account is closed or deactivated, information may be retained for a specified period for legal, regulatory, or dispute resolution purposes.
Financial transaction records are retained for an extended period for accounting and legal reasons.
Once the required retention period has passed, information is securely deleted or anonymised.

Section 8

Your Rights

As a user of de999, you have the following rights regarding your own information:

Right to Access: The right to know what information we hold about you.
Right to Rectification: The right to request correction of inaccurate or incomplete information.
Right to Erasure: The right to request deletion of your information in certain circumstances, although legal obligations may apply.
Right to Restrict Processing: The right to request that processing of your information be limited in certain circumstances.
Opt Out of Marketing Communications: The right to remove yourself from promotional communications at any time.
Right to Complain: The right to raise a complaint with de999 if this Policy is breached.

To exercise any of the above rights, please contact us. We will endeavour to respond to your request within a reasonable time. Some requests may take a little longer to fulfil if identity verification is required.

Section 9

Protection of Minors

de999's services are intended only for individuals aged 21 or above. We do not intentionally collect personal information from minors. An age verification process is mandatory at the time of registration.

If we are informed that we have collected information from a minor, we will immediately close the relevant account and delete the collected information.

Section 10

International Data Transfers

Some of de999's service provider partners may be located outside Bangladesh. In such cases, your information may be transferred to another country. de999 ensures that any international data transfer is carried out in a manner consistent with this Privacy Policy and applicable law.

Data protection guarantees are included in agreements with third-party partners to ensure equivalent protection for your information wherever it is processed.

Section 11

Policy Changes

de999 may update this Privacy Policy from time to time. For any significant changes, we will:

Publish the updated date on this page.
Notify registered users by email or through a notice on the platform.
Give you sufficient time before significant changes take effect.

Continuing to use de999 after a policy change will be considered acceptance of the updated policy. We recommend that you review this policy regularly.

Section 12