de999's Commitment to Responsible Gaming
de999 believes gaming should be enjoyable, not stressful. Our safety tools and guidelines will help you stay within your limits and keep the experience fun.
What Is Responsible Gaming and Why Does It Matter?
Responsible gaming means playing with awareness, within your limits, and for the purpose of entertainment. Online betting and casino games are a form of entertainment — they should never be treated as a primary source of income or a way to solve financial problems.
On the de999 platform, we want you to play in a safe environment. That is why we offer multiple protection measures including deposit limits, self-exclusion, and time-out. On this page you will learn how to use these tools and when to seek help.
- Treat gaming as entertainment, not as a source of income
- Play within your budget — never bet money you cannot afford to lose
- Set time limits and take regular breaks
- Do not chase losses by placing larger bets to try to recover money you have lost
- Contact our live support immediately if you need help
- For 21+ only — verify this for yourself and help protect others
- Avoid betting when you are under stress or feeling anxious
- Do not game under the influence of alcohol or any intoxicating substance
Our Safety Tools
de999 provides several effective tools to protect players. By using them, you can keep your gaming experience safe and enjoyable.
Deposit Limit
You can set your own limit on how much you deposit per day, per week, or per month. Once a limit is set it takes effect immediately. Requests to increase a limit have a 24-hour waiting period — this protects you from making rushed decisions.
Time-Out Break
If you feel you need a break, use the time-out feature to temporarily close your account for anywhere between 24 hours and 30 days. During this period you will not be able to log in or make deposits — your account reactivates automatically when the break ends.
Self-Exclusion
If controlling your gaming becomes difficult, submit a request to close your account for an extended period through the self-exclusion process. Options range from a minimum of 6 months to permanent exclusion. The support team will assist you through this process.
Session Time Limit
Set a maximum time for each gaming session to avoid playing non-stop. When the set time is up, the system will send you a warning. This helps you track time spent playing and take the breaks you need.
Play History and Statistics
You can view a full detailed history of all your betting and gaming activity at any time. Deposits made, withdrawals taken, and your overall wins and losses are all displayed transparently. Stay informed and assess your own situation.
24/7 Bengali Support
Our Bengali-speaking live support team is available at any time, day or night. Contact us instantly via live chat or email for help with gaming concerns, account questions, or using any responsible gaming tool.
Warning Signs of Problem Gaming
If you notice any of the signs below in yourself or someone you know, you should seek help right away. Awareness is the first step.
- Placing increasingly larger bets in an ongoing attempt to recover lost money
- Neglecting family, work, or studies because of gaming
- Repeatedly trying to stop gaming but failing each time
- Borrowing money or lying to fund your bets
- Feeling restless, irritable, or anxious when you are unable to game
- Neglecting sleep, meals, or daily responsibilities
- Hiding gaming expenses from family members
Assess Yourself
Ask yourself the questions below. Honest answers will help you understand whether you need support.
If your answer to any of these is "yes", please contact our live support or consider self-exclusion.
How to Use the Safety Tools
After logging in to your de999 account, follow the steps below to easily activate the safety measures.
Go to Account Settings
After logging in, click on your profile icon at the top right. From the dropdown menu, go to the "Account Settings" or "Responsible Gaming" section.
Set a Deposit Limit
Under the "Deposit Limit" option, set your preferred daily, weekly, or monthly limit. Reducing a limit takes effect immediately. The minimum deposit at de999 is ৳300.
Set Session Time and Time-Out
Under the "Session Limit" option, enter the maximum time for each gaming session. For a temporary break, choose the time-out option and specify how many days you want to pause.
Apply for Self-Exclusion
If you need a long-term break, select "Self-Exclusion" and set the duration. You can also get direct help from live support through this process.
Contact Support
If you have any trouble using a safety tool or need advice about gaming, contact our 24/7 Bengali live chat or email us at [email protected].
Protection of Minors
de999 strictly follows a 21+ age policy. We believe every family has a responsibility to keep children and teenagers away from online gaming.
Advice for Families
- Use a PIN or password on your device
- Install parental control software on your browser
- Do not place online bets in front of children
- Do not share your login details with other family members
- If you suspect a minor has accessed your account, notify support immediately
For Ages 21 and Over Only
de999 is an adult entertainment platform. Under Bangladeshi law and our own policy, no one under the age of 21 may participate on this platform. Please make the children and young people around you aware of this.
de999's Responsible Gaming Policy
de999 believes gaming is a form of entertainment and should always be enjoyable. Our goal is to ensure a safe, transparent, and responsible environment where every player can play at their own pace and within their limits.
We understand that in some cases gaming can become a problem. That is why we actively invest in player protection. Providing safety tools for every account is part of our commitment.
To ensure fair play on de999, we use SSL encryption and fair play methods. The outcome of every game is determined impartially and without any bias.
Our support team is ready to serve you in Bengali 24 hours a day, 7 days a week. Feel free to reach out to us about any gaming-related concern or issue.
Responsible gaming is not just about tools — it is a mindset. Keeping gaming balanced alongside other areas of life is important. Spending time with family, fulfilling professional responsibilities, and maintaining a healthy lifestyle should always come first.
The minimum deposit at de999 is ৳300 and the minimum withdrawal is ৳800. We have set these limits intentionally so that no one can impulsively spend a large amount of money. Safe transactions are ensured through bKash, Nagad, and Rocket, and withdrawals are generally completed within 1 hour.
Problem gaming is a recognised mental health matter. If you feel that you or someone you know needs professional help, please consult a mental health specialist. de999 is always here for you — write to us at [email protected].
Play Safe, Enjoy Responsibly
de999 is always ready to make sure your gaming experience stays enjoyable. If you have a problem, talk to the support team via live chat or look for answers to common questions on our FAQ page.